/ About us

About us

Who we are

Pirios S.A. is a manufacturer and integrator of ICT solutions which enable support for the Customer service processes and an increase in the efficiency of the organisation.

Since 2008 we have helped enterprises and public institutions in ensuring effective communication with Customers via different communication channels, with particular consideration given to the automation of mass process handling.

Our solutions are used by the largest national companies representing the energy, finance, commerce, transport and logistics sectors, as well as units of state administration and the uniformed services.

  • 73% of Polish inhabitants use our solutions
  • Our systems support one of the largest national emergency phone lines: 991

Why us

When implementing projects for the largest Polish companies and public institutions, we gained unique knowledge and experience. These enabled us to develop our own high quality solutions which we successfully implement for our Customers.

We are a team consisting of several dozen highly qualified and involved experts in the field of modern ICT systems. We work to the following recognised standards and methodologies. (Prince2, SCRUM).  

This allows us to guarantee the high quality of the delivered products. Furthermore, it ensures the fast and full adaptation to the individual requirements of the Customer as well as complex support at every stage of the implementation process.

For this purpose, we have also implemented the Contactis Service Desk system which includes remote automatic monitoring of the functioning of the Customers’ applications, ensuring the efficient handling of notifications and continual, proactive support - 24h/day.

Our mission

We believe that nowadays, an appropriately used and processed piece of information enhances the effectiveness of an individual, society and enterprise. Therefore, our mission is to create solutions for companies and institutions, which guarantee fast and convenient access to information, irrespective of the communication channel selected by the Customer.

Key values 

Customer

At the centre of our attention

Professionalism

We conduct our work with passion and responsibility, creating valuable solutions for the Customer

Trust

We support and advise our Customers, meeting all our obligations

Courage

We face challenges and implement innovative solutions

Respect

We create an atmosphere which contributes to successful cooperation based on mutual respect 

Main advantages

A Strategy based on Customer satisfaction

Reliability          

Our company holds a stable position on the market, resulting from many years of cooperation with the largest companies and institutions in Poland, which operate in strategic sectors of the economy. 

Flexibility          

We are characterised by invention in action, speed of response and change implementation, all this with the maintenance of the quality of the implemented solutions. Our crew includes over 30 IT specialists, forming 4 scrum teams that focus on the creation and adaptation of software using agile methods of project management, the results of which are faster benefits for Customers and their satisfaction from the work’s progress. We ensure the high performance of the software offered by us and redundancy for critical elements of the system, owing to which our Customers can rest assured that the continuity of operation will be maintained.

Innovation         

We follow the latest global trends in technology, and the evidence of this can be seen in the solutions offered by us, which use the latest technologies related to, among other things, speech recognition and synthesis and natural language processing and voice biometry. 

Customisation            

We provide strictly customised solutions, modifying them at source code level. By using modern ICT technologies in our products, which include open and modular architecture, we guarantee the possibility of system development to our Customers, depending on the market requirements.