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The energy sector

The Challenges of our Customers

  • How do we effectively handle a large number of notifications generated within short time intervals, characteristic for emergency situations such as power grid failures or natural disasters?
  • How do we ensure the statutory obligation of informing recipients of a predicted time-scale for repairs of any fault or failure and of notifying them in advance about time-scales and the times of any planned breaks or interruptions in the supply of electricity, gas or other utilities?
  • How do we maintain high quality parameters for handling notifications for the hotline service without  increasing resources and costs?

Solution                               

Contactis Emergency

Challenges of our Customers                 

  • How do we manage notifications addressed via emergency hotlines (112,99x) effectively, in particular in emergency and life-threatening situations?
  • How do we guarantee the effective workflow between dispatcher centres and the field rescue and law enforcement services?
  • How do we supervise effectively critical infrastructure (roads, railroads, airports and railway stations, public utility buildings, media distribution networks: power supply, gas, water, etc.)?

Solution                               

Contactis D-Desk

The Challenges of our Customers                     

  • How do we ensure the best service quality for a very big Customer base?
  • How do we satisfy the growing requirements of Customers with reference to the speed of service and the possibility of using different communication channels?
  • How do we ensure extremely safe and convenient tools for the authentication of an interlocutor? 

Solution                               

Contactis Contact Center      Contactis Automation

The Challenges of our Customers                     

  • How do we make sure that many thousands of calls are handled simultaneously?
  • How do we select a solution which is fully independent of the hardware platform preferred by the Customer?
  • How do we select a technologically advanced solution which can easily be managed on your own and which ensures a simple and intuitive interface?
  • Which telecommunications platform allows the free configuration and connection of the system even by a non-professional?

Solution                               

PeakOne