Public administration
The Challenges of our Customers
- How do we guarantee effective workflow between dispatch centres and the field rescue and law enforcement services in those cases where hazardous and emergency situations arise?
- How do we ensure the statutory obligation of the availability of the emergency hotline 112 all over the country, including simultaneous e-call standard support?
- How do we effectively supervise critical infrastructure such as transport (roads, railroads, airports and railway stations, etc.), healthcare institutions, utilities (water, heat, etc.) at all levels of local government units?
Solution
Contactis Emergency
The Challenges of our Customers
- How do we guarantee the fast and convenient handling of matters reported by inhabitants to our offices?
- How do we optimise the information processes in offices and relieve the pressure on professionals while still offering a higher standard of service?
Solution
Contactis Contact Center Contactis Automation
The Challenges of our Customers
- How do we manage the notifications addressed to emergency hotlines (112,99x) effectively, particularly during emergencies and life-threatening situations?
- How do we guarantee efficient information flow between dispatch centres and field rescue and law enforcement services?
- How do we to supervise critical infrastructure effectively (roads and railways, airports and railway stations, public utility buildings, utilities: electricity, gas, water, etc.)?
Solution
Contactis D-Desk
The Challenges of our Customers
- How do we make sure that many thousands of calls are handled simultaneously?
- How do we select a solution which is fully independent of the hardware platform preferred by the Customer?
- How do we select a technologically advanced solution which can easily be managed on your own and which ensures a simple and intuitive interface?
- Which telecommunications platform allows the free configuration and connection of the system even by a non-professional?
Solution
PeakOne
