PL
Contactis Ticketing system
A ticketing system is a universal tool for handling customer tickets. Extremely easy to use, intuitive, easy to configure, and an automated mechanism allows for registering and then handling complaints, breakdowns, or any other type of ticket. Our ticketing system will build an advantage that your customers will appreciate.
Ticketing System in practice — effective ticket management
Long waiting times for a response are the enemy of effective customer service. The ticketing system streamlines and automates this process, thereby increasing the chance for a rapid response to a ticket.
Reliability and speed – key features of our ticketing system
Administrative module
It allows you to quickly define the most important parameters and perfectly organize your team’s work.
Creating a customer/tcket database
Dedicated profiles and a list of tickets allow for collecting information, creating a history of tickets, and thus – quickly handling incoming complaints.
Reporting module
Creating and analyzing reports helps to document and organize collected orders. The ticketing system creates documentation automatically, unburdening team resources.
Speed
Too long waiting time is the enemy of good customer service. The automated system unburdens resources, thereby supporting a quick response.
Integration/API module
The ticketing system module allows for quick and easy connection with other systems, enabling the review of tickets, assigning priorities, filtering, and current commenting.
Time saving
The ticketing system facilitates ticket management, unburdening from the tedious planning, assigning, and settling of tasks. The introduction of the system eliminates the need for creating a complicated communication process – everything happens automatically.
Implementation within the largest smart city project in Poland*
Process optimization thanks to a modern ticketing system
In today’s dynamic business world, efficiency and speed of response to customer needs are the key to success. Many companies struggle with challenges related to managing tickets, which are often scattered, disorganized, and difficult to track. This is where tailor-made solutions from Pirios can help.
24/7 Support
We offer full support and servicing in a 24/7 system, 365 days a year. We offer our help at every stage of cooperation, focusing on comprehensiveness and clear communication.
Tailor-Made
We tailor-make, creating a service based on individual agreements, constant communication, and active listening to needs. Flexibility in selecting ticketing system modules allows us to create a perfectly tailored product.
Experience
We have over 25 years of experience working with the biggest players in the market.
How does technology affect the effectiveness of complaint handling?
