Tourism sector

The tourism sector refers to the part of the economy focused on providing services to people traveling for both leisure and business purposes. It is one of the most dynamically developing sectors worldwide, significantly impacting the economy, culture, and environment.

React, serve, manage requests — all thanks to our IT technologies for the tourism sector.

IT Solutions for the Tourism Sector

The specific nature of the tourism industry requires modern IT solutions that ensure information flow, provide rapid response to emergency inquiries, and assist in transport management.

Technologies transforming tourism

60% of travelers claim they would switch a brand related to the tourism sector after just 1–2 experiences of poor customer service.

For 60% of travelers, customer service is the top priority when choosing a brand for their travel.

67% of customers believe that technological progress will positively impact their relationship with companies in the tourism and transportation industry.

83% of travelers who use self-service solutions, such as FAQs or chatbots, want the ability to seamlessly transition to a support agent when needed, without having to repeat themselves.

60% of brands in the tourism industry claim to offer customer service via chat, and 28% are experimenting with or utilizing artificial intelligence.

The average response time for emails in travel agencies is about 12.5 hours, while airlines extend this time to 16.3 hours.

Innovative IT Solutions for the tourism industry

How to ensure constant and responsive contact with customers interested in your tourism offerings?

Contactis Contact Center

The Contact Center System is an open and modular solution, created with the diverse needs of companies in mind.

Contact center solutions offer the tourism industry modern tools to improve customer service quality, increase sales, and build lasting relationships with customers.

Queueing systems and automated voice responses mean customers don’t have to wait to connect with a consultant.
Data centralization and easy access ensure that customers receive consistent information, regardless of who they speak with.
Consultants have access to customer history, allowing them to tailor offers to individual preferences.

How to quickly and effectively respond to your business partners needs?

Contactis Automation

A fully automated solution suite supporting teleinformatics customer service. It is based on AI technology, streamlining dialogue and speeding up response time. The Contactis Automation group includes chatbots, voicebots, IVR, and TSS.

Bots operate 24/7, assisting with increased traffic during holiday or festive seasons.
Automation of the system accelerates and simplifies booking processes, providing customers with a smooth experience.
Customizable messages adapt to changing offers.